Thirty seconds to better client conversations
Date: 2009-05-28
Tags: Client communication
Each time he picks up the phone to call a client or gets set to go into a meeting, he takes thirty seconds to enter the client's name in the left hand column.
In the middle column he writes down the single most important thing he wants to achieve in that phone call or meeting.
When he's finished the call or after the meeting, he does one final thing - and writes down whether the objective was achieved entirely, in part or not at all.
At the end of the day, he adds up how many of the conversations led to partial or complete success against that key goal - and he tracks this by day and by week.
He's found that doing this and this alone has made his client interactions more productive. It's a little thing - but often it's the little things that make a big difference in the return on our time.
If you're looking to make your time more productive, consider giving this a try to see if you too see a change as a result.

